FAQs

Frequently Asked Questions

We naturally get asked many questions so we have tried to list some common ones below to give you peace of mind.

If you can’t find the answer here, please contact us either by phone, email or complete the online enquiry form.

We cover all events including Weddings (this is how the company began), Christenings, children and adult birthday parties. Basically we are always happy to hire our items to any event whether it be personal occasions or corporate parties. We also work closely with shops in pushing new brands and promotions and even work with ITVbe on The Housewives of Cheshire.

As a rule we try to offer it for free. However if we are travelling over 40 miles we do ask for a small payment, as fuel isn’t cheap haha. Surprisingly though the 40 miles around us covers hundreds of wedding venues and event functions for free!

It covers most of Cheshire, Merseyside, parts of Lancashire and Staffordshire.

We do consider out of city locations though so it is worth asking.

There is no charges for setting up hired items or for us to collect them.

You can call us on 01260 291 290, email via joanna@theaddedextra.co.uk or complete the online enquiry form to ask us anything about your event. Let us know the date, venue and type of package you would like, or if you’re unsure just list the items you want advice about.

Yes we do and would be silly not to. The van is on its way to your event, so why not fill it? It is cost effective for us so you get the items cheaper!

Please check out our packages page.

Delivery would be carried out before your wedding or event and collection would be after when all the guests go home. Our Operations Manager (Zoe) is responsible for organising these time slots and would deal with the venue directly and/or your appointed event planner if you have one.

We work regulary in the areas of Cheshire, Merseyside, Staffordshire and Lancashire so have great relations with many of the venues where we have prearranged times already in place.

You as the customer will never see us and just see it all set up and ready to party. We are also very flexible so if you want items moving during the day, this can be done. A member of The Added Extra team will be made available if needs be though venues are confident with the hired items too.

All items are for full day hire with the only exception being the Selfie Mirror as this requires 2 attendants so this is for 4 hours. In both cases though for a minimal fee this duration can be extended. Dance Floors in the case of a wedding would be set up during room change, well after the wedding breakfast and speeches.

Delivery would be carried out before your wedding or event and collection would be after when all the guests go home. Our Operations Manager (Zoe) is responsible for organising these time slots and would deal with the venue directly and/or your appointed event planner if you have one.

We work regulary in the areas of Cheshire, Merseyside, Staffordshire and Lancashire so have great relations with many of the venues where we have prearranged times already in place.

You as the customer will never see us and just see it all set up and ready to party.

By all means you can do but in a lot of cases we get sweets cheaper as we buy in bigger quantities. If you have particular favourites then tell the staff member assigned to designing your cart and they will see what they can do. However we understand that sometimes a customer just want a cart and they want to be the ones to get carried away designing it and filling it up with sweets and chocolates.

All illuminated LED Letters are checked at the time of us dropping them off and in the unlikely event this happens we leave some spare bulbs and venues are so used to them they will change them anyway.

At worst, we have a 24 hour contact via 01260 291 290 or via Facebook messaging on our business page.

Yes we think this is very important and is a huge responsibility of any hiring company. We PAT test all items every February along with updating all our insurance cover. There are many venues that require this from us anyway and our Operations Manager will handle all this for you.

We would never let anyone down and if letters were damaged in a previous party we have a team that does quick but high quality repairs to maintain them as new. We also have the full alphabet with many letters more than once or twice even. We also have more than one van so any vehicle troubles are no trouble to us or your event. We have a contract with a van hire company too so we like to think all problems are covered.