Restructure at the top
We are currently at nearly 300 events a year so the time has come to restructure things at Management level.
Zoe is now ours Sales and Operations Manager, but with a difference. She always was!!… But the sales part was very successful at the start so then operations took over her life, so we have now employed a staff member for the office to assist in operations and Zoe can now concentrate on the sales side of things a lot more, working with venues and liaising with customers more. Zoe enjoys this part a lot more and enjoys the freedom of what sales has to offer, she is certainly never stuck for something to say.
Joella is now our Events, Marketing & Social Media Manager. Joella has already proved herself in the marketing and social media but is taking control of the Photo Booths and Selfie Mirrors at events, relieving me some time so I can work on other areas of the company. Joella will monitor and enhance the experience we offer to wedding couples including the props we use, to the software we use to the staff who man them.
Joanna is our Extensions Manager. Again this is a job she has always done but without the official title. Joanna takes on all the extra projects we offer, whether it be sorting out children’s parties, sweet hampers at particular times of the year or the sweet carts used at weddings. We see this as all the extensions to the services we offer and someone needs to be in charge of this….so the term “Extensions Manager” is born.
The hope is that each manager will develop their own department which is already happening with the additions of new software and staff members and be more focused on their areas. This in turn makes us more professional and focused on the customers we have and potentially have. Consequently we have smooth running of events and weddings while ensuring customers get all they want and the added extras they probably didn’t even imagine.
Well on our way to creating a winning events team!!